Thought everyone would have a nice chuckle!! It says it's a true story!!

Here's a guy we can all be proud of!
> hdb
>
> Subject: Fw: Help Desk
>
>
> SHOULD THIS EMPLOYEE HAVE BEEN FIRED? This has got to be one of the
> funniest I've heard of in a long time. I think this guy should have
> been
> promoted, not fired. This is a true story from the WordPerfect Help
> line
> which was transcribed from a recording monitoring the customer care
> department. Needless to say, the Help Desk employee was fired,
> however
> he is currently suing the WordPerfect organization for "Termination
> without Cause." This is the actual dialogue of a former WordPerfect
> Customer Support employee (now I know why they record these
> conversations) starts here:
>
> Employee--"Rich Hall, Computer Assistance; may I help you?"
>
> Customer--"Yes, well, I'm having trouble with WordPerfect."
>
> Employee--"What sort of trouble?"
>
> Customer--"Well, I was just typing along, and all of a sudden, the
> words
> went away."
>
> Employee--"Went away?"
>
> Customer--"They disappeared."
>
> Employee--"Hmmm So what does your screen look like now?"
>
> Customer--"Nothing."
>
> Employee--"Nothing?"
>
> Customer--"It's a blank; it won' t accept anything when I type."
>
> Employee--"Are you still in WordPerfect, or did you get out?"
>
> Customer--"How do I tell?"
>
> Employee--"Can you see the 'C:' prompt on the screen?"
>
> Customer--"What is a sea prompt?"
>
> Employee--"Never mind, can you move your cursor around the screen?"
>
> Customer--"There isn't any cursor; I told you, it won't accept
> anything I type."
>
> Employee--"Does your monitor have a power indicator?"
>
> Customer--"What's a monitor?"
>
> Employee--"It's the thing with the screen on it that looks like a
> TV.
> Does it have a little light that tells you when it's on?"
>
> Customer--"I don't know"
>
> Employee--"Well, then look on the back of the monitor and find where
> the
> power cord goes into it. Can you see that?"
>
> Customer--"Yes, I think so." Employee--"Great. Follow the cord to
> the
> plug, and tell me if it's plugged into the wall."
>
> Customer--"Yes, it is."
>
> Employee--"When you were behind the monitor, did you notice that
> there
> were two cables plugged into the back of it, not just one?"
>
> Customer--"No."
>
> Employee--"Well, there are. I need you to look back there again and
> find
> the other cable."
>
> Customer--"Okay, here it is."
>
> Employee--"Follow it for me, and tell me if it's plugged securely
> into
> the back of your computer."
>
> Customer--"I can't reach."
>
> Employee--"Uh huh. Well, can you see if it is?"
>
> Customer--"No."
>
> Employee--"Even if you maybe put your knee on something and lean way
> over?"
>
> Customer--"Oh, it's not because I don't have the right angle, it's
> because it's dark."
>
> Employee--"Dark?"
>
> Customer--"Yes - the office light is off, and the only light I have
> is coming in from the window."
>
> Employee--"Well, turn on the office light then."
>
> Customer--"I can't."
>
> Employee--"No? Why not?"
>
> Customer--"Because there's a power failure."
>
> Employee--"A power.......a power failure?.... Aha, Okay, we've got
> it
> licked now. Do you still have the boxes and manuals and the packing
> stuff your computer came in?"
>
> Customer--"Well, yes, I keep them in the closet."
>
> Employee--"Good.. Go get them, and unplug your system and pack it up
> just like it was when you got it. Then take it back to the store you
> bought it from".
>
> Customer--"Really? Is it that bad?"
>
> Employee--"Yes, I'm afraid it is."
>
> Customer--"Well, all right then, I suppose. What do I tell them?"
>
> Employee--"Tell them you're too stupid to own a computer...